Keep things fun.

Keep things fun.

While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.


Finish strong.

Finish strong.

You can do all of the things described here, but if you don’t close out well, profits are eroded and the last impression the customer has might be negative. Get a lightning focus at the end of the project and finish strong.


Have a design-build mindset.

Have a design-build mindset.

Always provide our customers with bids that contain detailed clarifications and never leave anything out just because it is not shown on the plans. We bid the plans, but always provide clarifications and alternate prices for unclear issues. This idea applies to more than just pricing and means that at our company, we have a comprehensive, all-inclusive mentality.


Add value.

Add value.

Customers hire us because we are experts in our field. Bring solutions to problems before they are asked for, find ways to expedite schedules and help customers to meet or beat budgets. Never ask questions without posing a solution, and never accept anything just because it is the way it has always been done.


Follow-up on everything.

Follow-up on everything.

Record a follow-up date for every action and take responsibility to see that it gets completed. Follow-up personally whenever possible. Persistence is often the difference between success and failure.


Celebrate success.

Celebrate success.

Recognizing people doing things right is more effective than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation — in all directions. Be for each other.


Check your ego at the door.

Check your ego at the door.

Don’t let your own ego or personal agenda get in the way of doing what’s best for the team. Worrying about who gets credit or taking things personally is counterproductive. Make sure every decision is based solely on advancing team goals.


Make quality personal.

Make quality personal.

Take pride in the quality of everything you touch and everything you do. Always ask yourself, “Is this my best work?” and get in the habit of doublechecking. Everything you touch has your signature. Sign in bold ink.


Be relentless about improvement.

Be relentless about improvement.

Stay ahead of the competition by regularly and realistically assessing every aspect of your job and the services we provide to find ways to get things done better, faster and more efficiently. Avoid making extra work or creating new steps.


Assume positive intent.

Assume positive intent.

Work from the assumption that people are good, and that the intent behind their actions is positive. Set aside your own judgments and preconceived notions. Give people the benefit of the doubt and create win/win solutions.